Staff Machine Learning Engineer

This role involves designing, building, and operating production-grade agentic AI systems for enterprise-scale search and automation at ServiceNow. Core focus areas include agentic architecture (multi-agent orchestration, tool use, planning loops, memory, failure recovery), enterprise-grounded reasoning using ServiceNow's data layer, trust/safety/governance, retrieval and grounding via RAG pipelines, model integration with frontier AI providers, and engineering leadership.

Requires 5+ years software engineering with strong fundamentals in data structures, algorithms, and distributed systems. Must have hands-on experience designing, shipping and operating production agentic systems including multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Proficiency in production-grade Python required; systems languages (Go, Java, C++) a plus.