About the role
The Access AI team builds agentic AI and enterprise-scale harness platform for Access Management. The role involves architecting, building, and operating production-grade agentic AI systems for identity security at Fortune 500 scale. Focus areas include agentic architecture, enterprise-grounded reasoning, trust/safety/governance, retrieval/grounding, model integration, and engineering leadership.
Requirements
8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Production-grade Python. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI). Familiarity with RAG and retrieval patterns in production. Track record of technical leadership.
About the company
ServiceNow
ServiceNow makes a cloud platform for digital workflows across IT service management, customer service, HR and operations.
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