About the role
Figma is seeking a Support Engineer to build AI-powered workflows and integrations across support systems like Decagon, Zendesk, and Figma admin tooling. The role involves designing, building, and operationalizing integrations, using LLMs for classification, summarization, routing, and automation. Partner with cross-functional teams to improve customer and specialist experiences.
Requirements
3+ years experience shipping integrations/automations across customer-facing systems; proficiency in Ruby, Python, Go, C++, PostgreSQL; experience with LLM-powered workflows; strong product instincts; track record of designing AI workflows with guardrails.
About the company
Figma
Figma is an online design tool that empowers teams to brainstorm, design, and build products collaboratively. Its comprehensive suite of tools, including design, prototyping, and digital whiteboarding, caters to the entire product development lifecycle. Figma enables any team to bring their big ideas to life by providing a centralized platform for creativity and execution.
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