Support Engineer, AI Infrastructure & Tooling

Figma is seeking a Support Engineer for AI Infrastructure & Tooling to design, build, and operationalize AI-powered workflows and integrations across support platforms like Decagon, Zendesk, and Figma admin tooling. The role involves using LLMs for classification, summarization, routing, and automation to improve customer support experiences. This is a full-time role based in US hubs or remotely.

3+ years experience shipping integrations and automations across customer-facing systems. Strong proficiency in back-end technologies (Ruby, Python, Go, C++, PostgreSQL) and building APIs. Hands-on experience with LLM-powered workflows and AI automations. Ability to translate ambiguous support problems into technical solutions. Proven track record of designing AI workflows with guardrails and responsible deployment.