Customer Reliability Engineer

Tailscale is seeking a Customer Reliability Engineer to own high-severity post-sales technical escalations, perform deep-dive investigations, reproduce bugs, and build engineering handoff packages. The role partners with Customer Success, Support, and Product/Engineering to close the gap between customer problems and engineering fixes. Requires 4+ years in technical support or escalation roles, hands-on networking, code-level debugging, and strong communication skills.

4+ years in technical support or escalation role at SaaS/infrastructure company. Hands-on networking (TCP/IP, routing, DNS, firewalls, NAT, VPNs, load balancers). Deep familiarity with overlay networking (WireGuard, UDP hole punching, STUN). Code-level debugging (Go, pprof). Infrastructure concepts (cloud IaaS, CI/CD, Kubernetes). Systems admin across Linux, macOS, Windows. Programming/scripting in Go, Python, JSON. Packet-level analysis. Strong technical storytelling and investigative mindset.