Engineering Manager

Customer.io is seeking an Engineering Manager to lead squads delivering customer-facing product or maintaining reliable distributed systems. The role emphasizes ownership, strategic and technical execution, AI-first leadership, and driving results through resistance. The manager will care deeply about customers, lead projects end to end, coach engineers, participate in on-call, and hire. Ideal candidate has 3+ years managing engineers at a SaaS company and a strong technical background.

3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage. Track record of driving concrete delivery outcomes. Strong technical background to engage in architecture conversations. Comfort with high autonomy. AI-native leadership. Experience building high-performing, inclusive teams. Clear communication.