About the role
Sierra is building AI agents for customer service. The Software Engineer, Product role involves working on product engineering, building full-stack solutions, and contributing to areas like agent architecture, retrieval, evals, voice, simulation, content management, and agent development lifecycle. The team is focused on creating steerable, verifiable, conversational AI agents using LLMs. This is an opportunity to work on frontier AI products with a high-autonomy culture.
Requirements
Passion for AI products, high agency, alignment with company values (Trust, Customer Obsession, Craftsmanship, Intensity, Family). 4+ years building production products and systems, full-stack solutions. Degree in CS or equivalent. Preferred: AI product experience, design eye, Go and Typescript, developer tooling, leadership.
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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