About the role
Software Engineer role on Sierra's Travel, Transportation & Hospitality team. You will build and ship production-grade AI agents for major travel brands, owning the full development lifecycle from pilot to deployment. Work includes multimodal experiences, booking flows, and system modernization. Requires experience with production systems, customer collaboration, and a builder mindset. Preferred: Spanish/English fluency, AI/LLM experience, React/TypeScript/Go.
Requirements
Required: Experience building and scaling production systems, strong problem-solving in ambiguous environments, builder mindset, comfort working with customers, excellent communication, excitement for travel. Preferred: Spanish and English fluency, AI/LLM production experience, founder/founding engineer background, familiarity with eval frameworks, agent tooling, RAG, prompt engineering, React/TypeScript/Go, customer-facing roles.
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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