About the role
Sierra is the leading platform for customer-facing AI agents. We are hiring a Software Engineer, Agent (Italian speaking) to build and ship production-grade AI agents that drive revenue. You will own the agent development lifecycle, partner with large enterprises and startups, and guide the evolution of our platform. This role requires experience building end-to-end production systems and comfort working directly with customers.
Requirements
Required: experience building and scaling end-to-end production systems, strong problem-solving skills, builder mindset, comfort working with customers, excellent communication. Nice-to-have: experience with AI/LLM systems, founder or founding engineer background, familiarity with eval frameworks, agent tooling, RAG, prompt engineering, React, TypeScript, Go, customer-facing roles.
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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