About the role
Design and deliver production-grade AI agents, drive the Agent Development Life Cycle, partner with large enterprises and cutting-edge startups, and build the future of the platform. Work on projects like building AI agents for telecommunications and media companies, developing agents for complex customer interactions, creating generalisable AI agent frameworks, facilitating design partnerships, and experimenting with voice models.
Requirements
Experience building and scaling end-to-end production systems, strong technical problem-solving skills in fast-changing environments, a builder and tinkerer’s mindset with high agency, comfort working directly with customers, and excellent communication skills across technical and non-technical audiences. Preferred: experience with AI/LLM systems, founder or founding engineer background, familiarity with eval frameworks, agent tooling, RAG pipelines, prompt engineering, and prior experience with
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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