About the role
Sierra is seeking a Software Engineer, Agent (New Grad 2027) to design and deliver production-grade AI agents, drive the Agent Development Life Cycle, partner with large enterprises and startups, and build the future of the platform. The role involves building scalable AI systems in production environments across industries like finance, healthcare, and commerce. Engineers work on projects such as AI agents for subscription churn management, complex customer interactions, and voice model.
Requirements
Required: Experience building and scaling end-to-end production systems, strong technical problem-solving skills, a builder and tinkerer’s mindset, comfort working directly with customers, excellent communication skills. Nice to have: Experience building or deploying AI/LLM systems in production, founder or founding engineer background, familiarity with eval frameworks, agent tooling, RAG pipelines, prompt engineering, prior experience with React, TypeScript, and/or Go, previous customer-facing.
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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