Strategic Implementation Engineer - US

Fingerprint is seeking a Strategic Implementation Engineer to join the Customer Success team. This role serves as the primary technical point of contact for enterprise customers, ensuring they receive maximum value from Fingerprint's device intelligence products. Responsibilities include leading technical onboarding, providing ongoing support, driving product adoption, building relationships with stakeholders, and analyzing customer health metrics. The role requires collaboration with Customer,

10+ years of experience in customer success, professional services, or solutions engineering within SaaS/enterprise software. Strong hands-on JavaScript experience, RESTful APIs, SQL (PostgreSQL preferred). Familiarity with SDK languages (Go, Node.js, Python, PHP, C#, Java) and serverless functions (Cloudflare Workers, AWS Lambda) is a plus. Exceptional troubleshooting, communication, and cross-functional collaboration skills. Bachelor's degree in CS or related field preferred. Proficiency with