About the role
Sierra seeks a Software Engineer, Agent - Insurance to build production-grade AI agents for financial services. The role involves full ownership of the Agent Development Life Cycle, partnering with enterprises and startups, and shaping the platform. The engineer will work on AI agents for insurance, banking, and other financial services, handling complex interactions and ensuring high performance. The team transforms customer experience in financial services.
Requirements
Experience building and scaling end-to-end production systems. Strong technical problem-solving skills in ambiguous environments. Builder mindset with high agency. Comfort working directly with customers. Excellent communication skills. Genuine interest in Financial Services. Nice-to-haves: experience with AI/LLM systems in production, founder/founding engineer experience, familiarity with eval frameworks, agent tooling, RAG pipelines, prompt engineering, React, TypeScript, Go, and customer‑faci
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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