About the role
Design and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous
Requirements
Experience building and scaling end-to-end production systems. Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship. Comfort working directly with customers to understand their needs and solve real-world problems. Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences. Experience building or
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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