Enterprise Support Engineer

PlanetScale is seeking an Enterprise Support Engineer to join the Customer Engineering team. The role involves advising and handling support requests from enterprise customers, becoming a customer-facing subject-matter expert on the PlanetScale platform, identifying product gaps, and participating in an on-call rotation. The ideal candidate is comfortable with customers, has excellent debugging skills, and can work independently under pressure.

Experience supporting production databases and applications at scale. Experience with database internals and performance tuning for PostgreSQL and MySQL. Working knowledge of Kubernetes. Strong communication skills for customer interaction. Knowledge of application deployment platforms (Python, Go, Node, PHP) and cloud platforms (AWS, GCP, Azure). Familiarity with monitoring, observability, and debugging tools. Contributions to open-source projects in database or infrastructure space are a plus.