Associate Technical Services Engineer II

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments. They support the MongoDB ecosystem including database server, drivers, Atlas, Cloud Manager, Compass. The role is based in Toronto with a hybrid working model. Engineers work directly with customers to solve complex challenges in architecture, performance, recovery, security.

Candidates should have experience in systems administration, distributed systems, network administration, database architecture, performance tuning. Programming experience in Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl is a plus. Operations background with large-scale production environments, Linux, Windows, cloud (AWS, Azure, GCP). Excellent communication, problem-solving, teamwork, and ability to learn quickly.