About the role
Sierra is seeking a Software Engineer, Agent to design and deliver production-grade AI agents for customer-facing applications. The role involves full ownership of the agent development lifecycle from pilot to deployment, working directly with large enterprises and startups to build scalable AI systems. You will also shape the future of Sierra's platform by surfacing unmet needs and collaborating with research and product teams.
Requirements
Required: experience building and scaling production systems, strong problem-solving in ambiguous environments, a builder mindset, comfort working directly with customers, and excellent communication skills. Nice-to-have: experience with AI/LLM systems in production, founder or founding engineer background, familiarity with AI agent tools (eval frameworks, RAG, prompt engineering), and proficiency in React, TypeScript, or Go.
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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