About the role
Design and deliver production-grade AI agents for customer-facing applications. Drive the Agent Development Life Cycle from pilot to deployment. Partner with large enterprises and startups to build AI agents that transform operations. Build the future of the platform by surfacing unmet needs and collaborating with research and product teams.
Requirements
Experience building and scaling end-to-end production systems. Strong problem-solving skills in ambiguous environments. Builder mindset with high agency. Comfort working directly with customers. Excellent communication skills. Preferred: experience deploying AI/LLM systems, founder experience, familiarity with agent tooling (eval frameworks, RAG, prompt engineering), and proficiency in React, TypeScript, or Go.
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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