About the role
Design and deliver production-grade AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. Drive the Agent Development Life Cycle (ADLC) from initial pilot through deployment and continuous iteration. Partner with large enterprises and cutting-edge startups to understand their business challenges and build AI agents that transform how they operate at scale. Build the future of the platform by surfacing unmet needs, prototyping new tools, and collaborating on
Requirements
Experience building and scaling end-to-end production systems. Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. A builder and tinkerer’s mindset with high agency. Comfort working directly with customers to understand their needs and solve real-world problems. Excellent communication skills across technical and non-technical audiences. Preferred: experience building or deploying AI/LLM systems in production; founder or founding engineer background;
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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