Support Engineer

Freshpaint is a privacy-first data platform helping healthcare organizations use marketing and analytics tools without exposing protected health information (PHI). We are hiring a Support Engineer to serve as a frontline technical expert, owning customer issues end-to-end. You will troubleshoot complex issues across the stack, investigate application behavior using Go, TypeScript, and SQL, and collaborate with Engineering, Customer Success, and Product. You will also create documentation, and be

2+ years in technical support, solutions engineering, or software engineering; 2+ years in a customer-facing position; ability to read and write code (Go, JavaScript/TypeScript preferred); experience troubleshooting across frontend and backend systems; strong analytical and problem-solving skills; clear communicator; highly organized; customer-first mindset; familiarity with databases & SQL. Nice-to-have: debugging production environments, SQL and data-heavy systems, collaboration with Product/​