About the role
Sierra is the leading platform for customer-facing AI agents, working with major brands to transform customer service. We are an in-person company based in San Francisco with growing offices globally. Our healthcare agents reach over 50% of U.S. families, partnering with health plans and providers to deliver AI agents for sensitive healthcare conversations. The role involves designing integrations grounded in real healthcare workflows, resolving EHR complexity, guiding integration readiness, and
Requirements
5+ years of experience in healthcare interoperability or EHR implementation with direct responsibility for designing or delivering integrations. Deep expertise in at least one major EHR ecosystem (Epic, athenahealth, Oracle Health, eClinicalWorks, MEDITECH). Practical knowledge of patient-access workflows (scheduling, registration, referral management). Technical fluency in healthcare integrations (FHIR, HL7v2, vendor APIs). Track record of taking third-party integrations through deployment. C
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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