Engineering Manager, SupportX

Manage a team of backend, frontend, and AI engineers to build and optimize SeatGeek's fan support experience. Own the technical vision for support tools including AI-powered chat/voice, agent tooling, self-service deflection, and integrations with order management and financial systems. Drive roadmap, enhance fan outcomes, and maintain operational excellence. Perform code/architecture reviews, provide career development, and collaborate with product and technical counterparts.

5+ years as an engineer writing code, 2+ years as an engineering manager of productive teams. Proven track record leading teams to ship industry-leading UX for high-stakes customer experiences. Preferred: contributed to end-to-end customer support software at a marketplace. Must be able to lead lean teams, foster inclusive environments, define architecture and roadmap simultaneously, and communicate technical concepts to non-technical audiences. Experience with AI agent optimization and custom 1