Technical Account Manager

LiveKit is seeking an experienced Technical Account Manager to own the long-term technical relationship with strategic accounts, serving as the go-to expert on LiveKit and the customer. This first TAM role will shape the function and playbook. Responsibilities include owning the technical relationship for a portfolio of strategic accounts, driving architecture reviews, deepening product adoption, quarterbacking the LiveKit team, providing field signal feedback, leading executive reviews, being a

8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or senior engineering with heavy customer exposure. Track record as trusted technical voice for engineering customers. Fluent in developer-platform fundamentals (APIs, SDKs, frameworks, deployment patterns). Familiarity with real-time, distributed, or developer-platform systems. Comfortable owning a portfolio with proactive system for tracking customer health. Precise communication in writing and in