Technical Customer Engineer (Product Support)

Technical Customer Engineer serving as technical escalation point for customer issues. Diagnoses complex integration problems, scripts and prototypes solutions, collaborates with core engineering to drive fixes. Involves debugging APIs, OAuth, webhooks, and identity workflows. Remote-first role with US work authorization required.

2-5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent roles. Client-facing experience, strong debugging skills across APIs and authentication workflows. Comfort with Go, TypeScript, Python, Ruby, REST APIs, OAuth, Webhooks, and IAM platforms like Okta, Microsoft Entra, Duo. Must be legally authorized to work in the US without visa sponsorship.