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Forward Deployed Infrastructure Engineer
AWSTerraformGoGraphQLPrometheusGrafanaDatadogDevOps
About the role
Sierra is seeking a Forward Deployed Infrastructure Engineer to own the end-to-end lifecycle of customer deployments. You will work directly with enterprise customers to architect, deploy, upgrade, and manage Sierra's AI platform infrastructure, ensuring security and compliance. You will establish scalable deployment standards and tooling, and collaborate cross-functionally with Engineering, Product, Sales, and Customer Success. This role defines how Sierra scales complex customer engagements.
Requirements
4+ years in infrastructure, DevOps, or solutions architecture with customer-facing deployment work. Deep experience with AWS, Terraform, container orchestration, cloud networking (VPCs, IAM, DNS, load balancing). Track record of managing deployments in customer-owned cloud environments, including security reviews and compliance. Ability to navigate ambiguity with enterprise stakeholders. Strong operational instincts. Comfortable in fast-moving environment. Degree in CS or equivalent. Preferred:
About the company
Sierra
Sierra is a leader in AI-powered customer experience solutions, enabling businesses to build and optimize intelligent agents for enhanced customer lifetime value. Their platform, Sierra Agent OS, allows companies across various industries to unify customer interactions across multiple channels and achieve better outcomes with an outcome-based pricing model.
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