Operations Engineer, BizTech

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking of

3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch). 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS). Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto). Experience with Infrastructure as Code. Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud. Comfort working in ticket/workflow-driven environ